Have a broken iPad or other issues? The process to get support starts by opening a Support Ticket. Many C3 IGNITE Support tickets that are opened in the ACC Ticketing System are being unintentionally assigned to other ADLA support groups and can go missed or unanswered.

When requesting C3 IGNITE Support, you must pull the drop-down and choose from one of the four designated C3 IGNITE Support Help Topics to ensure accurate assignment and timely responses. After signing into the ACC ticketing tool, https://help-ticket.la-archdiocese.org/tickets.php, pull the drop-down and select one of the following:​
C3 IGNITE: Add’l Instruction
C3 IGNITE: General Question – NEW!
C3 IGNITE: Device (Warranty)
Attach completed Device Warranty Repair form
C3 IGNITE: Troubleshooting
 
Ticket details should include:
Summary: School Name | Brief Issue Description
Details: 
School Name and Account Code (if possible)
City of School
Device Serial Number (SN) and IMEI, MEID or Mobile Number
Detailed description of issue.
 
By accurately selecting C3 IGNITE Help Topic and providing complete issue details within each ticket, we can ensure a timely and accountable process. All troubleshooting and C3 IGNITE related support requests should be addressed through this ticketing process. General program questions can still be directed to the C3 IGNITE Support email, C3IgniteSupport@la-archdiocese.org.

CHECK OUT A VIDEO WALKTHROUGH

STAY UP TO DATE WITH IGNITE!

Get program updates, resources, learning opportunities, and useful tips delivered right to your inbox with the quarterly IGNITE Edition of C3’s Monthly Download.

JOIN THE NEWSLETTER

Read previous newsletters

Have a broken iPad or other issues? The process to get support starts by opening a Support Ticket. Many C3 IGNITE Support tickets that are opened in the ACC Ticketing System are being unintentionally assigned to other ADLA support groups and can go missed or unanswered.

When requesting C3 IGNITE Support, you must pull the drop-down and choose from one of the four designated C3 IGNITE Support Help Topics to ensure accurate assignment and timely responses. After signing into the ACC ticketing tool, https://help-ticket.la-archdiocese.org/tickets.php, pull the drop-down and select one of the following:​
C3 IGNITE: Add’l Instruction
C3 IGNITE: General Question – NEW!
C3 IGNITE: Device (Warranty)
Attach completed Device Warranty Repair form
C3 IGNITE: Troubleshooting
 
Ticket details should include:
Summary: School Name | Brief Issue Description
Details: 
School Name and Account Code (if possible)
City of School
Device Serial Number (SN) and IMEI, MEID or Mobile Number
Detailed description of issue.
 
By accurately selecting C3 IGNITE Help Topic and providing complete issue details within each ticket, we can ensure a timely and accountable process. All troubleshooting and C3 IGNITE related support requests should be addressed through this ticketing process. General program questions can still be directed to the C3 IGNITE Support email, C3IgniteSupport@la-archdiocese.org.

CHECK OUT A VIDEO WALKTHROUGH

STAY UP TO DATE WITH IGNITE!

Get program updates, resources, learning opportunities, and useful tips delivered right to your inbox with the quarterly IGNITE Edition of C3’s Monthly Download.

JOIN THE NEWSLETTER

READ PREVIOUS NEWSLETTERS