Have a broken iPad or other issues? The process to get support starts by opening a C3 Support Center Ticket. Many C3 IGNITE Support tickets that are opened in the C3 Support Center Ticketing System can be unintentionally assigned to other C3 support groups and
can go missed or unanswered.

When requesting C3 IGNITE Support, you must pull the drop-down and choose from one of the four designated C3 IGNITE Support Help Topics to ensure accurate assignment and timely responses.

After signing into the C3 Support Center ticketing tool, C3 Help Desk (la-archdiocese.org) , pull the drop-down and select one of the following:​

C3 IGNITE | Apple School Manager (ASM)
C3 IGNITE | Device (Warranty)
Attach completed Device Warranty Repair form
C3 IGNITE | General Question
C3 IGNITE | How To/Instructional
C3 IGNITE | IOS Update
C3 IGNITE | New to Program
C3 IGNITE | Troubleshooting
C3 IGNITE | Workspace One (WS1)
 
Ticket details should include:
Issue Summary: School Name | Brief Issue Description
Details: 
School Name and Account Code (if possible)
City of School
Device Serial Number (SN) and IMEI, MEID or Mobile Number
Detailed description of issue.
 
By accurately selecting C3 IGNITE Help Topic and providing complete issue details within each ticket, we can ensure a timely and accountable process. All troubleshooting and C3 IGNITE related support requests should be addressed through this ticketing process. General program questions can still be directed to the C3 IGNITE Support email, C3IgniteSupport@la-archdiocese.org.

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